Question 1

How do I place an order?

Accepted Answer

Browse products, add to cart, and proceed to checkout. You'll receive an order confirmation email and SMS.

Question 2

Can I modify my order after placing it?

Accepted Answer

Order modifications aren't possible. Cancel before shipping and place a new order.

Question 3

Is COD available on all products?

Accepted Answer

COD is available on most products in serviceable pincodes.

Question 4

When will I be refunded?

Accepted Answer

Refunds are processed within 5–7 business days after return quality check.

Question 5

How long does delivery take?

Accepted Answer

Standard: 3–5 days. Express: 1–2 days. Some metros offer same-day delivery.

Question 6

What is the return window?

Accepted Answer

Most products support a 7-day return from delivery date.

Question 7

How do I reset my password?

Accepted Answer

Use 'Forgot password' on the sign-in screen to receive a reset email.

Question 8

How do I become a seller on Anaira?

Accepted Answer

Visit our Become a Seller page and complete the onboarding form.

Frequently Asked Questions